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That your home will meet or
exceed all the standards set by the Builders Association of
Greater Indianapolis (BAGI). |
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That all calls to us regarding your new
home will be returned within one (1) business day by a
Silverthorne Homes representative. |
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That your Sales Consultant will be in
contact with you every two (2) weeks to provide details about
your new home and to update you on any financial matters or
concerns. |
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That once construction begins, your
Construction Superintendent will be in contact with you weekly
to update you and answer any questions you may have regarding
the construction of your new home. |
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That after the framing stage, an on-site
job board will be available should you have any questions or
concerns for your Construction Superintendent, and that a
response will be left in one (1) business day. |
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That we will have four (4) formal
meetings with you regarding the construction of your new home:
a pre-construction meeting, a pre-drywall meeting, an
orientation and pre-closing meeting. |
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That 45 to 60 days after closing, your
Construction Superintendent and Warranty Service Manager will
visit your home to complete the customer courtesy
call. |
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That a twenty-four (24) hour on call
Customer Service person will be available to you for emergency
warranty issues. |
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That for non-emergency warranty issues,
your call to us will be returned within one (1) business day.
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That a Warranty Service Manager will
visit your home within five (5) business days after receiving
your eleven (11) month request for service in writing.
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Equal Housing Opportunity 
