I wanted to take a minute to send you a note about 2 of Silverthorne’s employees that my husband and I have been in contact with as we were looking to build a new home in the Carmel area in Aberdeen Bend.  We spent several months working with Michelle and Pam to get pricing, designs, and custom modifications to the Vail model.  Throughout the process they were both very attentive to detail and very responsive to our requests and request modifications.  They had many suggestions and ideas and we were even able to walk through a homeowner’s completed house that was similar to what we were considering in order to visually see what we had been discussing on paper.  We felt Michelle and Pam were professional, knowledgeable and friendly and we felt very comfortable working with them throughout the design process.  We never felt pressured, or “nickeled and dimed”.  We would highly recommend your company as well as Michelle and Pam to anyone we come across that is looking to build a home. 

I too am in Sales, and I find it refreshing when I am working with another sales person – unrelated to business - and I am treated with the respect and integrity with which I treat my customers.  All too often, sales people forget what their real job is, to go above and beyond to satisfy the customer making the purchase so that they have an excellent customer experience and would either be a repeat customer or be a referral for other customers.  Michelle and Pam have not forgotten that and I wish them and Silverthorne many successes in the coming years.

As a Director of Government Affairs for the Builders Association of Greater Indianapolis, I am very familiar with the BAGI Quality Assurance Builder Standards Program, which sets the industry standards for residential construction in Indiana, Illinois, as well as Kentucky.  I have worked in the residential construction industry for over seven years dealing with building regulations and codes.  During this time I have also had the opportunity to get to know the people who make up Silverthorne Homes, LLC.

The reason I tell you this is because, my wife and I have recently decided to build a home with Silverthorne.   I would like to go on record as saying that I believe Silverthorne exceeds the industry standards.  I am very comfortable with the choice that my wife and I have made.  Silverthorne Homes has innovative floor plans which include; ranch and two story homes with, hearth rooms, home management centers, sunken living rooms, two story entryways, first floor masters and many other features.  One of the hardest decisions for us was choosing from the wide variety of elevations available for our floor plan.  All homes are available with hip roofs, front porches, bay windows and side load garages to name just a few.  

As you can see we are very excited to be moving into a Silverthorne Home and I would recommend Silverthorne to all our friends and family.  I would also recommend a Silverthorne Community to you.  Their commitment to a quality product is evident in everything they do.  

Having heard the horror stories of how things can go wrong in building a new house we were preparing ourselves for the worst!  Here we were two women, mother & daughter, who knew little if anything about building a house, wondering if we would survive the 6 months ahead of us. 

Then along came Andy Fancher, and our concerns evaporated away.  Andy was our construction liaison, and upon meeting him we knew things would be okay.  Andy’s professionalism, knowledge of the construction process, and especially his caring about the customer made our construction experience a positive one. 

He would take the time to explain why something was being done a certain way. He listened when we voiced a concern or suggested that this small change would be helpful and appreciated.  He wanted to know if we were unhappy with the work of a subcontractor because he too wanted things done correctly. 

When an issue did pop up we were able to discuss the issue and find the solution that met our approval. It is obvious that Andy takes pride in his work, and he understands how important it is to be aware of the customer’s needs.  Andy is an asset to Silverthorne Homes and the people who have been fortunate in having him build their new home.